In some cases, HR, IT, or other business groups may already have elements in place that can support effective knowledge transfer. Building from an existing foundation is almost always easier than building a new one. APQC membership provides you—and every employee in your organization—access to research-based best practices and business drivers, benchmarking tools and data, and expertise so you can discover, understand, and implement the most effective methods for process and performance improvement.
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Sign in. View the collection. Start here Questions about selecting and implementing KM approaches? Contact APQC icon--arrow--right. Systematic vs. Jane Habel, Bechtel Group, Inc. Organic methods are best suited to dealing with knowledge that can be easily translated into white papers, case studies, templates, and presentations. Systematic methods are best suited to person-to-person transfer, either directly from the source of the knowledge to the recipient e.
Who is the current and future audience for the knowledge? This option results in another truck roll and a senior technician to be pulled off another job. Video and voice chat has become somewhat ubiquitous in the mobile world.
From Skype to FaceTime and Hangouts, there are a number of built-in collaboration tools right on your mobile device. Reimagine the scenario we discussed earlier. A new technician is having difficulty with a piece of equipment. No longer does he return to the office or request another technician join him in the field.
Now, the technician kicks off a video call with a senior technician who may be at the office, another job, or anywhere else for that matter to help diagnose the problem. For many, using this type of technology in the field may seem novel. When you consider that a device like the iPad was just released in , it cements the fact that mobile technology is constantly evolving for both consumer and enterprise use cases. Like much of the technology we talk about here, there are opportunities for your knowledge retention strategies to evolve as well. Today, there is no need to limit learning and sharing opportunities to the bricks and mortar of the office.
Take this opportunity to critically examine how your organization approaches knowledge retention in the field and evaluate if the use of mobile technology may be a fit for your team. Mobile technology is changing the way utilities serve their customers. Download this white paper to learn more. For example, you can search for and share the answer to a common question—stored in Tettra— within Slack. Oral history and storytelling.
Knowledge Retention: Strategies and Solutions supplies the answer in the form of strategic human capital management. Written by one of the. Knowledge Retention: Strategies and Solutions [Jay Liebowitz] on liaflixagunca.ml *FREE* shipping on qualifying offers. As baby boomers approach retirement.
Events also have a role in knowledge retention. After-action reviews. After-action reviews are sources of knowledge and opportunities to identify knowledge gaps. Use engaging learning methods. Can break-out groups encourage more participation? Is there a way to create training scenarios? Can the knowledge be applied to an existing project? Make knowledge easily accessible and digestible.
Is content available on mobile devices? Is knowledge retention isolated to one-off learnings, or is it integrated into a learning campaign? Use spaced repetition. What is the gap between learning and applying knowledge? Spaced repetition plots ideal times for reinforcement to improve retention. Shorter intervals are not always better.
Bees, for example, learn more effectively with training at 10 minute intervals compared to those of just 30 seconds. Synchronous learning i. Everyone receives training at the same time, regardless of when they may apply it. Asynchronous learning can reduce those gaps.
Most often, one hears of knowledge retention in the context of losing key employees and using techniques such as exit interviews to try to capture their knowledge. It moves knowledge from the head or hard drive of a single employee into an accessible, company-owned repository. I agree to get emails. The best collection of eLearning articles, eLearning concepts, eLearning software, and eLearning resources. Lambda Suite. Organisational culture and learning influences on knowledge retention Dube and Ngulube describe an organisational culture as the shared assumptions that an organisation learns to create a unique culture that reflects the organisation's identity over time, both visibly and invisibly.
Employees take training courses immediately prior to use based on individual schedules. In a perfect world, companies skip over the measurement of knowledge retention. Instead, they measure knowledge application. There are a near-infinite number of ways to measure application.
For example, in marketing departments:. For example, they may not have historical data to compare onboarding times. In those cases, measuring knowledge retention becomes the primary method. Measuring retention typically takes the form of quizzes, surveys, or skill checks. As Jack Phillips details , all measurement comes at a cost. Yet, too often, that asset is unprotected. Individual knowledge remains precisely that, vulnerable to an employee departure or at risk of fading over time.
Without knowledge retention, new hires and training programs merely sustain—or try to rebuild—past knowledge. A successful strategy, in contrast, ensures the same outcome you seek throughout your business: growth. What about marketing departments? How much do….
He used to do agency-side content marketing and SEO. Before that, he edited encyclopedias.